Quote:
Originally Posted by wuming73
Ba Mei (SLG) got pretty decent reviews not long ago so decided to try her last week.
.........
Then she "aiya!" suddenly cos a brother on the 12.30pm slot already reached at 12pm, 30 minutes earlier. She was panicking and keep trying to appease the brother who has just reached (cmon brother, u come early dont insist to come up immediately leh). Can tell MLs are afraid to lose a customer cos last minute hard to get replacement. Eventually she even asked me if she could call him to explain. She called and she said the customer will wait nearby. 15 minutes later, the brother say he cannot wait anymore and wanted to leave. Can tell Ba Mei face changed immediately and she wanted to end my session fast. After I shoot, she hinted me to leave so she could call the "leaving" guy to come up now. So this was a really negative experience for me.
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Thanks for sharing, was considering her yesterday lol.
But I have always felt that when the ML screwed up something, be it doublebook ACCIDENTALLY or cancel our appointment, the important point I look for is how she salvage the situation.
Did she auto offer reduced rate? Or
Did she offer a next slot of your choice and includes the 15 mins early that you were asked to leave?
A seasoned ML will do that, coz there is no way to guage which customer will end up becoming a regular or kena KC by them,so the smart ones will not risk burning bridges. So if this is your first visit and she didn't do anything to salvage the situation, then i agree that she ain't RTM material.
I once had a "make-up" session with an AP ML whom RTCed. She insist FOC and the session i was encouraged more roaming than usual and she was at her best in terms of service level. These are what separate the real APs and the wannabes. I ended up paying her the full rate anyway
