Agreed. Got fly aeroplane once and the next booking ML still told me to come 30 minutes later because the customer was late. Though almost wanted to cut ties and move on but she knows i am in the trap and play the emotion card, so gave in.
Haha but after reading so much sharings here, it really do occur to me that they are just taking sg bros for granted. Haha maybe we should have a database search, just like how they do to us
Quote:
Originally Posted by Franco_Barsei
KC trap issues aside, don't you get really pissed even if one of your favourite/regular MLs cancels your appointment really belated, like 20 mins before ? And for more than twice. Sometimes we RTM so often that she starts to get complacent and slacken off (like finish 10 minutes ahead of time) or fly aeroplane as mentioned earlier.
I feel that we shouldn't take such things in our stride just because she's a demi-goddess in our eyes. At the very least, we need to show that we're not pushovers. So tell her in no uncertain terms that this shouldn't be the way and stop visting her if such things persist.
Sure, one can counter-argue that the loss of just one customer -- you -- would hardly dent their coffers, but we need to show some backbone and not crawl back to them even after bring shortchanged repeatedly.
|